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                                                       Warranty  

 

Basic Warranty Rules

For all warranted products, 3Ray provides warranty service with 24 months (12 months for accessories, no warranty 

for consumablesince the products shipment date.
3Ray will adjust, repair or replace the parts or products.

 

Extension of Warranty

Extension of normal warranty is feasible for special order such as tender after getting the confirmation in writing from 

3Ray's service center.

 

Exemption of Warranty

The warranty does not include the following cases:

1. Trouble resulting from misuse, negligence, accidents or transportation.

2. Opening, modification or repair by unauthorized persons from 3Ray.

3. Service Claim Form does not include total and exact information

 

Shipment Charge

The customer is responsible for freight and insurance charges of the shipment to 3Ray (including customs charge). 3Ray 

is responsible for the freight and insurance charges of the shipment to the customer within warranty period.

 

 
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